Frequently Asked Questions
Our original 2020-21 Mainstage and Discoveries Series season will be moved in its entirety to 2021-22.
This is a grand season that deserves full audiences at the Cobb Energy Performing Arts Centre and our partner venues throughout Atlanta. It is our wish to bring you these magnificent works as they were intended. It will unfortunately be a longer wait than we had hoped for. If you are a subscriber, we will be in touch with detailed information for you. We believe that when we get back to our home at the Cobb Energy Center, we will be stronger than ever, and we are looking forward to sharing grand opera with you again very soon.
Q: Is The Atlanta Opera planning performances for the 2020-21 season, now that you have postponed the originally scheduled season?
A: We’ll be announcing our plans in the next couple of months. Safety is our number one priority, but we definitely are hoping to connect our patrons with our exciting new Company Players through innovative programming.
Q: What do I need to do with my subscription for 2020-21?
A: We’ve moved your tickets automatically to 2021-22 at the Cobb Energy Centre. Your seats will the same and are held for you. If you would like to donate the value of those tickets or request a refund, click the button below to sign into your account and manage your tickets, or call 404-881-8885 and we will assist you.
Q: Is Madama Butterfly moving too?
A: Yes. Madama Butterfly is part of the Puccini festival. It has moved to fall of 2021.
Q: I haven’t renewed my subscription yet for next season. Will my seats be held?
A: Yes. Your subscription seats will be held, and you can renew for the 2021-22 season during the spring of 2021. We will be in touch with all of our subscribers with updated information.
Q: Who are the Atlanta Opera Company Players?
A: The Atlanta Opera announces the formation of the Atlanta Opera Company Players, featuring twelve world-class singers, all residents in Atlanta and the southeast, who will collaborate with the company’s leadership team to reimagine its 2020–21 season. Drawing on the region’s exceptional talent pool, and reflecting its vitality and diversity, these handpicked artists are sopranos Jasmine Habersham and Talise Trevigne; mezzos Jamie Barton, Daniela Mack and Megan Marino; tenors Alek Shrader and Richard Trey Smagur; baritones Michael Mayes and Reginald Smith Jr.; bass-baritone Ryan McKinny; and basses Kevin Burdette and Morris Robinson. Several already have strong ties to The Atlanta Opera, notably Barton, Mayes, Burdette and Robinson, who serve as the company’s Artistic Advisory Council. To complete the Company Players, these twelve singers will be joined by this season’s six emerging young members of The Atlanta Opera Studio Artists program.
Q: How will you ensure the safety of performers, staff and patrons as you work with the Company Players?
A: The safety and the well–being of our artists, staff, our audience is our very first priority. To that end, we have put together a new Health and Safety Advisory Counsel. Bringing together epidemiologists, public health specialists and doctors, including Dr. Carlos del Rio, Distinguished Professor of infectious disease at Emory University, and John Haupert, president and CEO of Grady Hospital and Vice Chair of Georgia’s Department of Public Health, this team of experts will be on hand to advise us and observe safety, while complying with all the latest safety guidelines.
You can log into your account and manage your tickets online
If you have any questions regarding ticketing and the upcoming seasons, please call us at 404-881-8885. We are here to help you.
NEW Lower Prices. We’ve lowered our pricing for most sections of the theater! Now, the most convenient and wallet-friendly way to enjoy the opera is to subscribe. Take a peek at the new seat map and pricing chart below.
NEW Discoveries Discount. Subscribers now save 20% on all Discoveries performances!
The Best Seats, Guaranteed. Subscribers have first access to the best seats in the house. You can buy as many tickets as you like in any section of the theater. You always get to select the best seats in that section before anyone else. Seats are assigned based on giving level, subscriber history, and the date the order is received.
Great Deals on Grand Opera. Subscribers save up to 25% off single ticket prices. Use our interest-free subscription payment plan for convenient monthly installments at no additional cost. Save 10% on additional ticket purchases for friends and family, and another 10% when you shop at Shop Opera.
Exclusive Access. Only subscribers have access to pre-purchase tickets to our popular Discoveries series before they go on sale to the public. As part of our effort to bring opera to new audiences all over Atlanta, these productions will be performed in exciting alternative venues.
Convenient Parking. Only subscribers can purchase pre-paid parking at Cobb Energy Centre before attending a performance.
Peace of Mind. We offer subscribers exclusive, flexible services to make your experience easy and enjoyable. Exchange tickets for a different date of the same opera if your plans change. If you lose or forget your tickets, we’ll replace them for free! Unable to attend? Donate your tickets for a tax deduction equivalent to the price of your tickets.
Door-to-Door Service. Let our Patron Services representatives help with all the details, then relax and enjoy a year of operatic entertainment. Offered only to subscribers, you may pre-purchase hassle-free parking before arriving at the Cobb Energy Centre. Want to add Mangia! pre-show dining to your ticket? No problem. We are available Monday – Friday, 9 a.m. to 5 p.m. for personal attention and ticketing questions. Contact Ticketing Services at 404-881-8885.
Give the Gift of Opera. Buy a subscription as a gift to your partner or invite a friend or family member to each performance with you. If your plans change and you cannot exchange for any of the dates for a given opera, give the tickets to friends or donate them back to The Atlanta Opera.
How are seats assigned?
Seating priority is based on current subscription seats, giving level, and the date the order is received. New subscribers who subscribe during the renewal period will be seated after all renewed subscribers, beginning on May 18, 2020. Prices shown are per seat and include a $4 facility fee applied per seat, per performance.
What if I want to make changes to my subscription?
If you’d like to upgrade your seats, please contact Ticketing Services at 404-881-8885. Subscribers may add Mangia! pre-show dining or parking to their package at any time. Only subscribers may exchange or donate their tickets. Scroll down for more information.
Do you offer flex or “create your own” packages?
Flex subscriptions will be available for the 2020-21 season beginning in June, 2020. Subscribers may select 2-6 performances on their desired dates and in varied sections. Flex package subscribers will be seated after all full season subscribers are seated.
How do your payment plans work?
Subscribers may spread their payments over 3 months. It’s flexible and free! We will deduct the first payment upon subscribing, then deduct equal amounts over the following 2 months. Your card will automatically be charged on the days set up for the payment plan. You may set up payment plans when you order online, by phone, by mail, or in person at our ticket office. Payment plans may only be set up using a credit or debit card. We accept VISA, MasterCard, American Express, and Discover. We are only able to accept one credit card for this payment. The card must be valid through one month past the last payment scheduled.
The season has already started – can I still buy a subscription?
Yes, subscription packages are available all season long.
Do you offer ADA-compliant subscription seats?
Accessible seating is available in all venues for all of our operas. For specific requests or questions, please contact our Ticketing Services team by phone at 404-881-8885 and we will be happy to accommodate you. Seating availability is based on date order is received.
How can I exchange my tickets?
Only subscribers may exchange their tickets for any performance of the same opera. All exchanges are subject to availability, and seats cannot be guaranteed. If you are exchanging into a higher-priced performance or section, you will be charged the difference in price. No refunds are given for exchanging into a lower-priced seating section or performance. All ticket exchanges much be received prior to your scheduled subscription performance. We are unable to exchange tickets for performances that have already occurred. Dates, times, productions, casting, and prices subject to change.
Can I donate my tickets?
If you are unable to use your tickets, please donate them to The Atlanta Opera so that another patron may enjoy the performance. A tax-deductible receipt will be mailed to you after the production is over. The Atlanta Opera must receive your donation at least 30 minutes prior to the start of the performance in order for you to receive tax credit. Ticket donations cannot be accepted after the performance date printed on the tickets. Only subscription tickets may be donated; we cannot accept donations of single tickets purchased for a single performance.
Donate Tickets Prior to Performance:
Call Ticketing Services
9 a.m. – 5 p.m.
Monday – Friday
Tickets may only be donated before a performance has occurred. Ticket donations can not be accepted after a performance.