DUTIES & RESPONSIBILITIES
Position responsibilities include, but are not limited to the following duties, in addition to other duties as assigned.

• Handle daily accounts payable transactions as well as general ledger entries as needed.
• Serve as the lead person for processing vendor invoices manually and via Concur.
• Verify accuracy, obtain approvals, and prepare & issue payments.
• Issue monthly reports to departments regarding General Ledger account activity.
• Prepare and issue 1096 and 1099 records annually, ensuring accuracy and completeness.
• Ensure compliance with accounting policies, procedures, and regulations.
• Assist in month-end and year-end closing processes, including preparing journal entries and account reconciliation.
• Provide support during internal & external audits by preparing documentation and answering inquiries.
• Identify opportunities for process improvement and implement best practices to streamline accounting procedures.
• Assist with mail distribution, answering phones, and other clerical tasks.
• Prepare reports as needed.

COMPETENCIES & QUALIFICATIONS

• This role requires attention to detail, strong analytical skills, and proficiency in accounting software.
• Ability to enter data accurately and efficiently into computer software and systems.
• Strong knowledge of accounting principles and practices.
• Excellent written & oral communication and problem-solving skills.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office software.
• Adobe Acrobat knowledge.
• Ability to prioritize tasks and meet deadlines.
• Ability to work independently and collaboratively with team members or multiple departments.

MINIMUM REQUIREMENTS

• Bachelor’s degree in accounting, finance, or related field preferred.
• Proven experience as an Accounts Payable Specialist.
• On-site position. Finance staff in the office 5-days a week.
• Position requires evening and weekend obligations during the opera season.
• Ability to sit at a workstation for up to and over eight (8) hours per day.
• Must be able to lift up to 25 pounds.
• Must perform the functions of the position in a safe manner.

Please email resume with cover letter and references to resume.finance@atlantaopera.org.
Include Accounts Payable Specialist in the subject line.
No phone calls please.

DUTIES & RESPONSIBILITIES
Position responsibilities include, but are not limited to the following duties, in addition to other duties as assigned.

• Handle day-to-day operations of the Box Office including renewal seating, fulfillment of ticket orders, creating and maintaining patron accounts, handling phone inquiries & exchanges, outbound sales etc.
• Assist with mailings to subscribers and single ticket buyers, including ticket mailings.
• Handle patron ticketing problems & requests quickly and courteously, adhering to company policies.
• Handle inquiries & requests made via the Ticketing phone line and/or the Ticketing email address.
• Process and fulfill merchandise orders.
• Represent The Atlanta Opera at information, subscription and/or merchandise tables during performances and other company events.
• Work during performances at the Cobb Energy Performing Arts Center (CDPAC) Box Office or other venues handling ticketing issues such as sales, lost tickets, unsatisfactory seats, last minute exchanges and ticket donations.
• Assist with reconciling sales with accounting on a daily, weekly, and monthly basis.
• Assist with reconciling daily and weekly Telemarketing sales reports.
• Complete special projects as assigned by the PSDM.

COMPETENCIES & QUALIFICATIONS

• Patience, flexibility, and customer-friendly attitude.
• Ability to manage customers effectively.
• Strong organizational skills.
• Excellent written and oral communication skills.
• Thrive in a fast-paced team environment.

MINIMUM REQUIREMENTS

• Bachelor’s degree preferred.
• Two (2) years in box office/ticketing and customer service.
• Experience with Tessitura or other ticketing software is preferred.
• Proficiency with all Office Suite software including Word, Excel, and PowerPoint.
• Adobe Acrobat experience a plus.
• Ability to quickly learn new software programs.
• Position requires late and irregular working hours, and evening and weekend work, particularly during the opera season.
• Ability to sit at a desk for up to and over eight hours per day.
• Ability to communicate using a phone and headset.
• Must perform the functions of the position in a safe manner.

Please email resume with cover letter and references to resume.marketing@atlantaopera.org.
Include Box Office Associate in the subject line.
No phone calls please.

DUTIES & RESPONSIBILITIES
Position responsibilities include, but are not limited to the following duties, in addition to other duties as assigned.

• The CSM supervises the stage management department including Assistant Stage Managers (ASM) and interns.
• Performs those duties that are industry standard for the position.
• Runs all rehearsals.
• Creates the Daily & Weekly rehearsal schedules in coordination with the Associate Director of Production (ADoP) and Director of Artistic Administration (DoAA) and works closely with the Technical Director (TD) to plan and schedule all technical and dress rehearsals and coordinate with DoAA to schedule all Orchestra Rehearsals.
• Coordinates with the ADoP/TD to schedule production meetings.
• Manages the Stage Management team in preparing the room for rehearsal, including working with the Costume Shop Staff and the Properties Team to ensure all needed items are prepared prior to the start of and during the rehearsal period.
• Measure ground plans or assign to ASM as possible.
• The CSM will coordinate and/or oversee the creation, maintenance, and distribution of all rehearsal schedules and calendars, scenic breakdown, contact lists, minis, rehearsal, and performance notes/reports, running documents (deck, rail, sound, props, costumes, wardrobe, WMU), onstage tech request, tech rehearsal “train schedule” if needed, archival documentation, and any other document, as needed.
• Develop and coordinate with the Costume Shop scheduling of all fittings and dressing room assignments.
• Calling shows includes running all technical rehearsals & cuing sessions and calling the performances.
• Help coordinate light walkers.
• Oversee supply inventories in stage management road box and standard artist hospitality inventories. Request supplies as needed.
• Time Scores.

COMPETENCIES & QUALIFICATIONS

• Must be able to manage confidently and calmly.
• Must be able to read music confidently.
• Must have proven ability of leading a stage management team and working with a union crew, union orchestra, and large groups of people throughout the production process.
• Proficient in Microsoft Office.
• Strong administrative and project management skills.
• Can work independently and meet deadlines.

MINIMUM REQUIREMENTS

• Relevant production experience, with a minimum of 5-7 years’ experience as a Stage Manager.
• Excellent written and oral communication skills.
• Ability to manage multiple projects simultaneously and achieve results in a timely fashion.
• Ability to work collaboratively within the Production and Artistic teams.
• Ability to communicate using a phone and headset.
• Ability to lift up to 25 pounds.
• Must perform the functions of the position in a safe manner.

Please email resume with cover letter and references to resume.production@atlantaopera.org.
Include Calling Stage Manager in the subject line.
No phone calls please.

DUTIES & RESPONSIBILITIES
Position responsibilities include, but are not limited to the following duties, in addition to other duties as assigned.

Strategy:

• Partner with the MD & CAO on all operational and strategic issues as they arise; provide strategic recommendations to the MD, CAO and General & Artistic Director (GAD) based on financial analysis and projections, cost identification and allocation, and revenue/expense analysis.
• Participate in the ongoing strategic planning process as an integral member of the senior management team.
• Engage senior management team with short- and long-term financial planning goals and projections.
• Engage the board finance committee, audit committee, and investment committee around the issues, trends, and changes in the financial position of TAO.
• Develop and maintain documentation for procedures and policies for the finance department.

 Accounting:

• Ensure accurate recording of all financial transactions in accordance with GAAP. General oversight and approval of all general ledger activity including but not limited to activity in cash, investments, prepaid expenses, fixed assets, accounts payable, accruals, deferred revenue, restricted net assets, contributions, and sales activity.
• Review and approve all monthly and quarterly account reconciliations, as prepared by the Controller.
• Review and approve weekly payables and bi-weekly payroll, as prepared by the Controller or Staff Accountant.
• Review and approve all general journal entries, as prepared by the Controller or Staff Accountant.
• Review and approve all employee/contractor information returns and quarterly wage filings, as prepared by the Controller or Staff Accountant.
• Sign checks and authorize direct payments to vendors and employees.
• In conjunction with the external audit firm, prepare, review, and file annual federal and state income tax returns, serving as the primary contact with the IRS.
• Manage the yearly audit as the direct liaison with the external auditors, including preparing necessary audit schedules.
• Primary contact for the Audit Committee on all financial compliance and reporting.

 Financial Management:

• Primary contact for the Finance and Executive Committee on all finance issues.
• Primary contact for the Investment Committee for the review of the Endowment.
• Develop and prepare monthly financial statement package that includes detailed analytics of the operational results along with detailed budget variance analysis, for distribution to senior management and the executive committee.
• Coordinate the planning, compilation, and presentation of the annual budget; maintain all records of progress in relation to the budget.
• Review monthly variance reports with senior management and ensure budget goals are met.
• Manage all debt relationships with regards to new borrowing and paydown schedules, primary contact with lenders, assess debt requirements.
• Forecast monthly, quarterly, and annual cash flows, manage funds available to accommodate seasonality and other influences on cash flow.

COMPETENCIES & QUALIFICATIONS

• Excellent customer service and demonstrated success with face-to-face relationship-building with clients, vendors, donors, or customers.
• Demonstrated organizational
• Solid understanding of Net Asset Roll Forward.
• Superior communication (written/oral) skills
• Track record of attentiveness to detail, meeting deadlines, documentation, and timeliness necessary
• The ability to manage multiple tasks and priorities simultaneously with excellent follow-through

MINIMUM REQUIREMENTS

• 10 years’ experience as a financial leader.
• Nonprofit industry experience required.
• Performing Arts / Opera industry experience preferred.
• Bachelor’s degree required.
• Master of Business Administration (MBA) preferred.
• Certified Public Accountant (CPA) preferred.
• Experience in a senior-level position in finance including budget development is critical.
• Significant experience forecasting and managing cash flow is key.
• Demonstrated experience in financial analytics.
• Proficiency with accounting software packages and Microsoft Office Suite.
• Position requires some evening and weekend obligations during the performance season.

Please email resume with cover letter and references to resume.finance@atlantaopera.org.
Include Chief Financial Officer in the subject line.
No phone calls please.

DUTIES & RESPONSIBILITIES
Position responsibilities include, but are not limited to the following duties, in addition to other duties as assigned.

Human Resources

• Oversee the recruitment, hiring, and onboarding process for new employees.
• Coordinate with the administrative and finance team to facilitate new hire paperwork.
• Provide employee counseling and conflict resolution to employees, supervisors, and managers.
• Responsible for managing staff benefits and enrichment including paid-time-off, professional development, and staff events.
• Manage budget for all HR expenses including salary and benefits budgeting and forecasting.
• Oversee the compliance of all human resource functions with appropriate federal, state, and local laws in conjunction with the company’s Certified Professional Employer Organization (CPEO).
• Maintain relationships with HR/Payroll/Benefits vendors; CPEO, HRIS, 401k TPA, benefits broker, etc.
• Review policies & procedures for efficient implementation and compliance among all TAO employees.
• Administer effective processes for the recruitment of staff, formulation of compensation and salary ranges, performance appraisals & disciplinary matters, and securing employment files.
• Oversee employee insurance programs, office holidays, retirement plan, workers’ compensation insurance, unemployment claims, etc.
• Maintain and ensure confidentiality protocols are implemented and observed.
• Process all HR expenses via accounts payable or AMEX.

Office Administration

• Maintain the calendars for Master, Rehearsal Hall, and Conference Room.
• Check company email accounts each morning and forward or handle them accordingly.
• Help maintain the House of Snacks to ensure it is clean, functional, and fully stocked.
• Assist CAO with employee events or other corporate events as needed.
• Order and maintain office supplies.

COMPETENCIES

• Ability to manage frequently changing priorities and activities as they relate to HR, payroll, and office administration.
• Excellent written and oral communication skills.
• Strong organizational and planning skills.
• Problem solving and analytical skills.
• Sound judgment in decision-making.
• Discreet, adaptable, self-starting, and team player.
• Attention to detail and accuracy.
• Ability to meet deadlines and manage multiple projects simultaneously and efficiently.
• Flexibility and strong aptitude for change and continual learning.

MINIMUM REQUIREMENTS

• Bachelor’s degree required. Preferred field of study in human resources, business management, or related discipline.
• At least three (3) years of work experience in a human resources role required.
• Experience with non-profit organizations preferred.
• Willingness and desire to learn and implement new technologies.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint required.
• Strong Adobe Acrobat knowledge.
• Ability to sit at a desk for up to and over eight hours per day.
• Must perform the functions of the position in a safe manner.
• Position requires evening and weekend obligations during the opera season.

Please email resume with cover letter and references to resume.finance@atlantaopera.org.
Include Human Resources Manager in the subject line.
No phone calls please.

DUTIES & RESPONSIBILITIES
Position responsibilities include, but are not limited to the following duties, in addition to other duties as assigned.

Patron Services Management 

• Oversees all activities of patron services working in coordination with the Director of Sales Marketing (DSM), Director(s) of Development (DoD), and Director of Education & Community Engagement (DoE).
• Supervises, hires, and trains Box Office Associates.
• Devises and implements policies, procedures, and patron loyalty programs that maximize ticket revenue and annual fund donations while encouraging patron retention and ascension up the loyalty ladder.
• Works with the DSM to devise a fully functional subscriber benefits system and patron experience.
• Ensures patron services provides excellent customer service for ticket buyers by professionally directing and managing ticket ordering (phone, mail, fax, web, mobile, and in-person), processing and fulfillment, phone and message inquiries, and phone message lines.
• Manages satisfaction of patron ticket issues and requests as quickly and courteously as possible.
• Directs and manages the subscription ticketing process including order confirmations, seating, mailing ticket packages, and producing renewal invoices.
• Manages fulfillment of all subscriber ticket exchanges, upgrades, and donations; works closely with the DoD to fulfill special ticket needs of high-level contributors, cultivates, sponsors, and board members.
• Supervises all aspects of the group sales campaign, helping to devise strategies, tactics, timelines, and measurement for group sales ticket revenue.
• Oversees and facilitates the daily operations of the renewal and new acquisition subscription telemarketing campaigns; serves as day-to-day point of contact with telemarketing firm and manages in-house mini campaigns.

Database Management

• Oversees all aspects of Tessitura, OTT, and site-specific CRM administration.
• Improves procedures and processes relating to database management that will ensure data integrity is maintained and reports are generated accurately.
• Serves as checkpoint for quality control for all records, reports, lists, and data.
• Responsible for cyclical buildout of all products and coordinating with departments of any changes.
• Implement TNEW build outs and coordinate with Web Developer and marketing team to support transactional integrations between website and API plug-ins to Tessitura.
• Assist with departments Tessitura lead with any projects or issues surrounding day to day use of Tessitura.
• Stay current on all updates and advancements in Tessitura capabilities and functionalities and inform department leads of any impacts they may have on SOP’s.
• Ensures all SOP’s related to Tessitura are maintained.
• Perform system/database upgrades as needed.
• Work with the department leads to ensure data entry policies are in compliance with policy.
• Provide technical advice, training and analytics dashboards to department leads.
• Provide Tessitura functionality expertise to support application users in the design and execution of lists, extractions, output sets and analytic dashboards.
• Oversee data capture to proactively enable reporting and data analysis.
• Assist as needed with departmental projects such as season setup and configuration, campaign and appeal setup and planning, event setup, and financial reconciliation.
• Oversee the Tessitura contract hours with all departments and inform them of best use of hours, as well as advise on additional extended use of hours.
• Work with the IT department to ensure that all hardware and server needs are up to date for any Tessitura advances.
• Serve as lead communicator with Tessitura Consortium, Power Users, and account reps on any open tickets or technical requests.
• Communicate with department leads of any requests and assist with project development.
• Lead weekly meetings with departmental Tessitura leads and summarize any issues to the DSM and DoD.
• Oversee all database tasks that relate to constituent transactions and data hygiene across platforms and products.
• Research and implement new database systems as needed by various departments.
• Maintain all Atlanta Opera database systems including but not limited to
  • Ticketing/Advancement/Tessitura
  • Ticketmaster/CEPAC
  • Vimeo OTT
  • Apache/Web/WordPress
  • Collections/TBD
  • Square Reporting
  • Event Specific systems

COMPETENCIES & QUALIFICATIONS

• Excellent written & oral communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to meet deadlines and manage multiple projects simultaneously and efficiently.
• Proficiency in Microsoft Office software required.
• Strong Adobe Acrobat knowledge.
• Knowledge of or strong interest in opera preferred.
• Ability to work collaboratively with multiple departments.

MINIMUM REQUIREMENTS

• Bachelor’s degree or equivalent work experience.
• 5 years’ experience of box office management.
• Tessitura ticketing software with expert knowledge of TNEW and subscription experience required.
• Position requires evening and weekend obligations during the opera season.
• Ability to sit at a workstation for up to and over eight hours per day.
• Must be able to lift up to 25 pounds.
• Must perform the functions of the position in a safe manner

Please email resume with cover letter and references to resume.marketing@atlantaopera.org.
Include Tessitura & Patron Services Manager in the subject line.
No phone calls please.