Auditions & Jobs

• Responsible and accountable (with Chief of Marketing) for setting The Atlanta Opera’s annual ticketed revenue goals for both digital and in-person performances and projects.  

• Monitor key performance indicators and report accurate KPIs regularly to Chief of Marketing, Managing Director and General Director. 
• Aggressively pursue revenue goals with a combination of targeted promotions and advertisement. 
• Form and enact strategies related to customer acquisition, retention, migration, and revenue maximization. 
• With the Chief of Marketing, create a comprehensive marketing plan that supports the opera’s programmatic and institutional initiatives. 
• Responsible for ensuring exceptional customer service throughout every stage of patrons’ interaction with The Atlanta Opera.  

• Supervises marketing staff. 
• Provide support for and implement marketing activities including subscription and single ticket sales campaigns for live and digital events, advertising, telemarketing, special promotions, direct mail, and audience development campaigns; Includes media buying. 
• Assist with communication of marketing initiatives across departments. 
• Supervise the production of marketing deliverables, including advertising (print, broadcast, outdoor, online), direct mail, e-mail, promotional materials, and other collateral in cooperation with Creative Services consultants. 
• Help manage the marketing budget and costs associated with marketing programs while reporting updates to Chief of Marketing & Audience Development. 

• Supervise process and ensure on-time production of program books. 
• Write press releases, emails, and other opera communication as needed. 

COMPETENCIES

• 5+years in marketing, communications, and PR, with progressively increasing management experience and demonstrated achievement of event-based revenue goals 
• Supervisory experience 
• Experience in arts and event marketing is strongly desired with up-to-date knowledge of the intricacies of digital marketing and segmentation 
• Excellent written and oral communication, and problem-solving skills 

• Ability to meet deadlines and manage multiple projects simultaneously and efficiently 
• Strong analytical and budget skills 
• Demonstrated organizational skills and attention to detail 
• Collaborative team player 

 MINIMUM REQUIREMENTS

• Bachelor’s degree preferred
• Experience using Tessitura or other CRM databases (Tessitura preferred) 
• Must perform the functions of the position in a safe manner  

• Position requires evening and weekend obligations during the opera season 

Compensation is tied to revenue goal achievement, with base salary and performance-based bonuses. 

Please email cover letter and resume with references to resumes@atlantaopera.org, and include Director of Sales & Marketing in the subject line. No phone calls please.

• Manage operation of TAO’s relational database system (Tessitura) and maintain the integrity of donor and patron records in the database.
• Act as TAO’s representative within the Atlanta Tessitura Consortium and serve on the Consortium’s Advisory Committee to advocate for the TAO’s needs and preferences within the Consortium.
• Manage data entry and tracking, reports, list management, extractions, and other tasks as assigned to provide support to the Development and Marketing teams.
• Provide budget and cash flow forecasts based on donor pipeline and solicitations, and anticipated box office, digital, and other sales.
• Use electronic screening and data-mining techniques to identify prospects for major gifts, endowed gifts, special project funding, and annual/sustaining support, as well as potential subscribers and ticket buyers.
• Manage gift processing and acknowledgments, ensuring the timely processing of gifts, pledges, and payments, along with acknowledgement letters, forms, cards, receipts and premiums across multiple Atlanta Opera fundraising campaigns.
• Produce weekly reports for the Development team including contribution, solicitation and campaign reports.
• Conduct research on individual, corporate, and foundation philanthropic prospects according to affinity, ability, and access, by synthesizing information from multiple sources into coherent and accurate solicitation profiles.
• Create and manage portfolio reports, dashboards, and metrics tabulations for the activities with the Chief Advancement Officer and gift staff.
• Maintain the General Ledger Codes, Funds, Campaigns, Source Codes, Elevated Events, Attributes, Constituencies, and other essential elements of the Tessitura database.
• Extract Tessitura data and prepare it for upload into the organization’s finance software.
• Assist donors with gift inquiries, providing information and materials as requested.
• Maintain confidentiality regarding all donor records and TAO financial information.
• Coordinate Tessitura training and assistance for all TAO users.
• Oversee the maintenance and enforcement of database policies and procedures for both Development and Marketing.
• Be well informed on all current Opera programs and activities, and the expansion planning objectives of the Opera in order to represent them to prospects and donors.

COMPETENCIES

• Excellent customer service and demonstrated success with face-to-face relationship-building with clients, vendors, donors, or customers.
• Demonstrated organizational skills.
• Superior communication (written/oral) skills required.
• Track record of attentiveness to detail, meeting deadlines, documentation, and timeliness necessary.
• The ability to manage multiple tasks and priorities simultaneously with excellent follow-through skills.

 MINIMUM REQUIREMENTS

• Bachelor’s degree and commitment to mission required.
• A minimum of three years of experience in database management, with emphasis on gift processing or development services.
• Advanced experience with Tessitura, including user interface and data schematics.
• Proficiency with all Office Suite software including word processing, spreadsheets, and presentations.
• Strong Microsoft Excel skills, including pivot table creation and manipulation.
• Experience managing data and manipulating database information.
• SQL facility preferred.
• Position requires evening and weekend obligations during the opera season.
• Ability to sit at a desk for up to and over eight hours per day.
• Ability to communicate using a phone and headset.
• Must perform the functions of the position in a safe manner.

Please email cover letter and resume with references to resumes@atlantaopera.org, and include Database Manager in the subject line. No phone calls please.

DUTIES & RESPONSIBILITIES

• Sews, either by hand or machine, the costumes assigned by the team leader (First Hand or Cutter)
• Manages time effectively on each sewing project
• Maintains work area, including sewing machinery necessary to keep work moving effectively
• Communicates with other team members concerning problems and possible solutions
• Other duties, as assigned

QUALIFICATIONS

• Experience in a professional costume shop required
• Familiarity with a wide range of fabrics and materials
• Knowledgeable in garment construction including fabric preparation, pressing, and industry sewing techniques
• Excellent garment construction skills demonstrating experience in a variety of machine sewing techniques as well as hand sewing techniques
• Demonstrated experience and proficiency at operating industrial and domestic sewing machines including but not limited to: single needle industrial; industrial zig-zag; overlock; merrow or serger; domestic straight and zig-zag machines
• Ability to operate industrial steam iron
• Be able to follow directions, ask questions, manage time and be professional
• Ability to sit for long periods of time each day
• Good interpersonal and communication skills
• Punctual, personable and interested in building and expanding their skills
• Ability to lift up to 25 pounds
• Must perform the functions of the position in a safe manner

Please email cover letter and resume with references to resumes@atlantaopera.org, and include Stitcher in the subject line. No phone calls please.