Reports to: Director of Artistic Administration
Employment Status:  Full-time, Exempt
Compensation:  Range is $50,000 – $55,000 based on experience + Benefits package

 

POSITION SUMMARY
The Artistic Coordinator reports to the Director of Artistic Administration and supports the day-to-day artistic administration needs of The Atlanta Opera. This position serves as the primary coordinator for artist logistics/operations, auditions, travel and housing, Studio Artist administration, and departmental information management. The Artistic Coordinator works closely with Artistic, Production, Marketing, Development, Finance, and Community Engagement to ensure the successful execution of productions, concerts, festivals, auditions, and special events.

 

KEY RESPONSIBILITIES
Position responsibilities include, but are not limited to, the following duties in addition to other duties as assigned:

• Coordinate artist travel, housing, rental cars, itineraries, welcome materials, backstage access, parking assignments, and other logistical needs for guest artists, Studio Artists, conductors, directors, clinicians, and other artistic personnel.
• Coordinate auditions for principal artists, Studio Artists, chorus, orchestra, and other artistic personnel, including scheduling, communications, materials, recordings, and audition logistics.
• Maintain artist, manager, agency, and production databases, including artist debuts, contact information, cast sheets, face pages, arrival sheets, contact sheets, and other departmental records.
• Coordinate collection and distribution of artist biographies, headshots, role information, and related materials for websites, programs, season announcements, marketing materials, and other publications.
• Coordinate artist’s wellness calls and communicate artist concerns, illnesses, injuries, and other support needs to Artistic leadership and appropriate departments.
• Coordinate artist, agent, and staff comp ticket requests, dress rehearsal tickets, and related artist communications in collaboration with Marketing and Box Office.
• Assist with administration and coordination of the Studio Artist Program, including artist logistics, performances, showcases, masterclasses, and special projects.
• Coordinate information related to supers, dancers, choreographers, fight coordinators, intimacy coordinators, and other assigned artistic personnel.
• Assist with artist participation in donor events, receptions, galas, educational activities, and other company events.
• Maintain departmental templates, procedures, forms, and administrative systems, including SharePoint records and departmental files.
• Attend meetings, auditions, rehearsals, performances, and special events as required.
• Other duties, as assigned.

 

QUALIFICATIONS

• Bachelor’s degree in music, stage management or related field preferred.
• Excellent written and oral communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to meet deadlines and manage multiple projects simultaneously and efficiently.
• Proficiency in Microsoft Office software required.
• Knowledge or strong interest in opera preferred.
• Ability to work collaboratively with multiple departments
• Work evening and weekend obligations during the opera season.
• Ability to sit at a desk for up to and over eight hours per day.
• Ability to communicate using a phone and headset.
• Must be able to lift up to 25 pounds.
• Must perform the functions of the position in a safe manner.

BENEFITS OFFERED
The Atlanta Opera offers a competitive benefits package, which includes:

• Employer-Paid Medical, Dental, Vision, Life, and Long-Term Disability Insurance: Comprehensive coverage to ensure your health and well-being.
• Flexible Spending Plans: Options to manage your healthcare and dependent care expenses.
• Additional Voluntary Coverage Options: Extra insurance options to suit your personal needs.
• 401(k) Retirement Plan with Employer Match: Plan for your future with a retirement plan that includes employer contributions.
• Paid Holidays, PTO, and Sick Leave: Generous time off to ensure work-life balance and personal well-being.

 

HOW TO APPLY

• Please submit a resume and cover letter to [email protected]
• Include Artistic Services Coordinator in the subject line.
• As party of the hiring process, candidates may be required to complete a skills assessment.
• No phone calls please.

Reports to: Patron Services Manager
Employment Status: Seasonal, as needed / non-exempt
Compensation:  $18.00/hourly paid bi-weekly

POSITION SUMMARY
The Patron Services Coordinator collaborates closely with the Patron Services Manager (PSM) to deliver outstanding customer service to all patrons of the Atlanta Opera. This role involves managing ticketing operations, addressing patron inquiries and issues, and supporting front-of-house activities during events. The Patron Services Coordinator ensures a seamless and enjoyable experience for all visitors, contributing to the overall success and reputation of the Atlanta Opera.

KEY DUTIES & RESPONSIBILITIES
Position responsibilities include, but are not limited to, the following duties in addition to other duties as assigned.

• Handle ticketing operations of the Box Office including fulfillment of ticket orders, creating and maintaining patron accounts, handling in person inquiries, will call, and ticketing troubleshooting
• Promptly and courteously address patron ticketing problems and requests, in line with company policies.
• Manage ticketing issues during performances at the Mainstage Box Office, including sales, lost tickets, unsatisfactory seats, last-minute exchanges, and ticket donations.
• Assist front-of-house operations during events, including managing will-call tickets and supporting crowd management.
• Maintain a well-organized and efficient box office area, ensuring supplies are stocked and systems are operational.
• Process and distribute both physical and electronic tickets according to established procedures.
• Ensure compliance with data protection and privacy regulations in handling customer information.
• Complete special projects assigned by the PSM.

QUALIFICATIONS

• Patience, Flexibility, and Customer-Friendly Attitude: Demonstrates a calm and adaptable approach, ensuring a positive experience for all patrons.
• Customer Management: Effectively handles customer interactions, resolving issues promptly and courteously.
• Organizational Skills: Exhibits strong organizational abilities, maintaining an orderly and efficient box office environment.
• Communication Skills: Possesses excellent written and oral communication skills, facilitating clear and effective interactions with patrons and team members.
• Team Collaboration: Thrives in a fast-paced team environment, contributing to the collective success of the box office operations.

MINIMUM REQUIREMENTS

• Education: Bachelor’s degree preferred.
• Experience: Minimum of two (2) years in box office/ticketing and customer service preferred.
• Technical Skills: Experience with Tessitura or other ticketing software preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required. Adobe Acrobat experience is a plus. Ability to quickly learn new software programs.
• Work Schedule: Position requires late and irregular working hours, including evenings and weekends, particularly during the opera season.
• Physical Requirements: Ability to sit at a desk for extended periods (up to and over eight hours per day). Ability to communicate effectively using a phone and headset.
• Safety: Must perform the functions of the position in a safe manner.

HOW TO APPLY

• Please submit a resume, cover letter, and references to [email protected].
• Include Patron Services Coordinator in the subject line.
• No phone calls please.