Reports to: Director of Artistic Administration
Employment Status: Full-time / Exempt
Salary: $60,000 -65,000 BOE + Benefits package

POSITION SUMMARY
The Artistic Operations Manager reports to the Director of Artistic Administration and serves as a shared planning and operational resource for Artistic and Production. This position coordinates company-wide artistic scheduling, releases, Studio Artist scheduling, production information, and shared planning systems, including DIESE, The Atlanta Opera’s integrated performing arts planning and operations platform.

KEY RESPONSIBILITIES
Your responsibilities include, but are not limited to, the following exciting challenges and additional duties as assigned:

• Production Scheduling: Coordinate and maintain full-company production, rehearsal, and daily schedules in collaboration with Production; track future planning dates, milestones, venue and rehearsal-space usage, and overlapping activity across multiple locations.
• DIESE Administration: Serve as the primary administrator and power user for DIESE, including implementation, workflow development, data integrity, reporting, user support, and coordination with internal stakeholders and the software provider.
• Calendar & Planning Management: Maintain the Artistic department Outlook calendar and accurate planning data for productions, rehearsals, performances, personnel, venues, resources, meetings, and schedule changes.
• Artistic & Production Liaison: Serve as a primary liaison between Artistic and Production regarding schedules, rehearsal needs, room use, production documents, and project changes; assist directors, assistant directors, and Stage Management with related communication and operational needs. Collaborate with Production and Artistic on casting needs based on production information.
• Production Information & Documentation: Create, maintain, and distribute Production Information Sheets, cast pages, and guides for conductors and Stage Management; communicate production rental information and resulting artistic or scheduling needs.
• Artist Releases & Availability: Manage releases and availability for principal artists, Studio Artists, chorus, orchestra, supers, dancers, and other assigned personnel; obtain approvals and communicate decisions and conflicts.
• Personnel Coordination: Work with the Chorus Personnel Manager, Orchestra Personnel Manager, Assistant Artistic Administrator, and Artistic Coordinator to align scheduling, availability, hiring, contracting, and logistical needs.
• Casting & Auxiliary Personnel Scheduling: Coordinate schedules and operational information for supers, dancers, choreographers, fight coordinators, intimacy coordinators, and other assigned personnel, assisting with planning and casting as required.
• Studio Artist Scheduling: Create and maintain Studio Artist schedules for coaching, classes, individual and group sessions, rehearsals, performances, outreach, special projects, meetings, and check-ins.
• Cross-Department Coordination: Coordinate and communicate scheduling with other departments such as Film Studio, Community events, and artist special training.

COMPETENCIES

• Organizational & Scheduling Skills: Exceptional organizational, scheduling, and systems-management skills, with the ability to identify conflicts and dependencies across multiple productions and personnel groups.
• Communication & Interpersonal Skills: Excellent written and oral communication, problem-solving, conflict-resolution, and interpersonal skills.
• Judgment & Diplomacy: Ability to exercise sound judgment, communicate diplomatically, and coordinate work across departments without relying on direct supervisory authority.
• Project & Time Management: Ability to meet deadlines and manage multiple complex projects simultaneously, with strong attention to detail and commitment to accurate, timely information.
• Opera & Production Knowledge: Knowledge of opera production processes, rehearsal structures, artist administration, and the operational needs of directors, conductors, Stage Management, chorus, orchestra, and Studio Artists preferred.
• Technical Proficiency: Proficiency in Microsoft Office and strong computer literacy required; experience with utilization and development of performing arts planning or enterprise management systems required with DIESE or a comparable platform preferred (ArtsVision, etc.)

QUALIFICATIONS

• Education: Bachelor’s degree in music, arts administration, stage management, production management, or a related field preferred; equivalent experience will be considered.
• Experience: At least five years of relevant performing arts experience in artistic or production administration, company management, stage management, or festival operations preferred.
• Scheduling & Planning Experience: Demonstrated experience coordinating complex schedules, multiple productions, shared venues, and competing institutional priorities.
• Opera Experience: Opera experience strongly preferred.
• Availability: Position requires evening and weekend obligations during the opera season.
• Physical Requirements: Ability to sit at a desk for extended periods, communicate using a phone and headset, lift up to 25 pounds, and perform the functions of the position safely.

BENEFITS OFFERED
The Atlanta Opera offers a competitive benefits package, which includes:

• Employer-Paid Medical, Dental, Vision, Life, and Long-Term Disability Insurance: Comprehensive coverage to ensure your health and well-being.
• Flexible Spending Plans: Options to manage your healthcare and dependent care expenses.
• Additional Voluntary Coverage Options: Extra insurance options to suit your personal needs.
• 401(k) Retirement Plan with Employer Match: Plan for your future with a retirement plan that includes employer contributions.
• Paid Holidays, PTO, and Sick Leave: Generous time off to ensure work-life balance and personal well-being.

HOW TO APPLY

• Please email resume with cover letter and references to [email protected]
• Include Artistic Operations Manager in the subject line.
• No phone calls please.

Reports to: Directors of Production
Employment Status:  Full-time, Exempt
Preferred Start Date:  ASAP
Compensation:  Range is $80,000 – $90,000 BOE + Benefits Package

POSITION SUMMARY
The Costume Director is responsible for overseeing the Costume and Wardrobe Departments to produce world-class opera productions, both grand and intimate. This role ensures smooth daily operations of the shop and wardrobe facilities during the producing season. The Costume Director coordinates with the Designer to manage all costume items, including their purchase, construction, alteration, and maintenance for TAO productions. They support the artistic vision of the production, ensuring costumes are realized collaboratively, creatively, and within budget. Additionally, the Costume Director oversees the rental stock and rental program. This position reports to the Director of Production Planning and the Director of Production Operations..

KEY DUTIES & RESPONSIBILITIES
Position responsibilities include, but are not limited to, the following duties in addition to other duties as assigned.

• Leadership and Teamwork: Demonstrate leadership through teamwork, respect, accountability, inclusion, delegation, communication, and fostering a positive working environment. Actively promote a culture of job safety.
• Inclusive Work Environment: Ensure that all costume shop workspaces, including the shop floor, fittings, quick-change spaces, and other areas under the costume department’s purview, are inclusive and respectful for performers, designers, and staff.
• Oversight and Hiring: Oversee a staff of 6-10, including full-time seasonal, part-time, and over-hire positions. Manage union/non-union labor wardrobe show crews. Act as the liaison with Hair and Makeup teams and designers. Hire and recruit over-hires, staff positions, and other roles as needed for costume support.
• Costume Production Management: Schedule, coordinate, and supervise the fabrication and procurement of costumes for all productions. Collaborate with and guide costume designers to realize their designs within budget, time, and infrastructure constraints.
• Project Management: Time and multitasking management for successful oversite of many projects at once. Including overlapping production periods, build timelines, and season planning.
• Financial Management: Suggest scope adjustments, estimate project costs based on design information, participate in forecasting and cash flow for the department, track and project expenses (materials, labor, rentals, outsourcing), handle financial reconciliation, manage payroll, and supervise all costume shop labor within budget.
• Communication and Collaboration: Maintain strong communication and collaboration with stage management, directors, designers, and TAO staff.
• Stock and Rental Management: Manage existing stock and costume rental packages, consult on outgoing and incoming rental projects with the Production Team, and manage the costume rental supervisor.
• Outsourcing Relationships: Develop and source relationships with costume fabrication shops or individuals for potential outsourcing of costume fabrication.
• Support TAO Activities: Support all other activities of TAO requiring costume department involvement.
• Perform other duties as assigned

COMPETENCIES

• Management and Leadership Skills: Demonstrated high level of management and leadership skills, including excellent communication, interpersonal, and customer service abilities. Excellent time management skills.
• Creative Collaboration: Ability to creatively collaborate with a diverse range of designers and design processes, and willingness to adjust the production process to meet project needs. Understand and respect diverse perspectives, backgrounds, cultures, values, and viewpoints.
• Body Diversity Awareness: Understanding of body diversity and commitment to leading a body-positive costume shop.
• Written Communication Skills: Strong written communication skills, with advanced proficiency in Microsoft Office Suite (Excel, Word) or similar software, and the ability to learn new or updated software.
• Organizational Skills: Excellent organizational skills and attention to detail, ensuring efficient project execution according to schedule and deadlines.

QUALIFICATIONS

• Education: Bachelor/Bachelor of Fine Arts and/or graduate degree in Costume Technology or Management, or equivalent work experience in a professional theatrical costume shop.
• Experience: At least ten (10) years of work experience in costume production and/or in a costume shop environment.
• Technical Knowledge: Strong knowledge of costume construction techniques and practices, design techniques, materials, and industry trends.
• Availability: Ability to work 6 days a week, including nights, weekends, holidays, and over 12 hours in a day as required by the production schedule.
• Performing Arts Knowledge: Working knowledge of the performing arts, including Opera, Theatre, and Dance.
• Driver’s License: Valid driver’s license and a clean driving record.

BENEFITS OFFERED
The Atlanta Opera offers a competitive benefits package, which includes:

• Employer-Paid Medical, Dental, Vision, Life, and Long-Term Disability Insurance: Comprehensive coverage to ensure your health and well-being.
• Flexible Spending Plans: Options to manage your healthcare and dependent care expenses.
• Additional Voluntary Coverage Options: Extra insurance options to suit your personal needs.
• 401(k) Retirement Plan with Employer Match: Plan for your future with a retirement plan that includes employer contributions.
• Paid Holidays, PTO, and Sick Leave: Generous time off to ensure work-life balance and personal well-being.

HOW TO APPLY

• Please submit your resume with a cover letter, and references to [email protected]
• Include Costume Director in the subject line.
• No phone calls please.

Reports to: Sales Manager
Work Schedule: Full-time
Compensation: $50,000 Annual + Benefits Package
Overtime Eligibility: No, Exempt

POSITION SUMMARY

The Patron Services Coordinator supports the Box Office Sales Manager to deliver outstanding customer service to all patrons of the Atlanta Opera. This role involves managing ticketing operations, addressing patron inquiries and issues, and supporting front-of-house activities during events. The Patron Services Coordinator ensures a seamless and enjoyable experience for all visitors, contributing to the overall success and reputation of the Atlanta Opera.

GENERAL DUTIES AND RESPONSIBILITIES

Position responsibilities include, but are not limited to, the following duties, in addition to other duties as assigned.

• Handle ticketing operations of the Box Office including fulfillment of ticket orders, creating and maintaining patron accounts, handling in person inquiries, will call, and ticketing troubleshooting
• Promptly and courteously address patron ticketing problems and requests, in line with company policies.
• Manage ticketing issues during performances at the Mainstage Box Office, including sales, lost tickets, unsatisfactory seats, last-minute exchanges, and ticket donations.
• Assist front-of-house operations during events, including managing will-call tickets and supporting crowd management.
• Maintain a well-organized and efficient box office area, ensuring supplies are stocked and systems are operational.
• Process and distribute both physical and electronic tickets according to established procedures.
• Ensure compliance with data protection and privacy regulations in handling customer information.
• Complete special projects as assigned by the ADM.

COMPETENCIES & QUALIFICATIONS

• Patience, Flexibility, and Customer-Friendly Attitude: Demonstrates a calm and adaptable approach, ensuring a positive experience for all patrons.
• Customer Management: Effectively handles customer interactions, resolving issues promptly and courteously.
• Organizational Skills: Exhibits strong organizational abilities, maintaining an orderly and efficient box office environment.
• Communication Skills: Possesses excellent written and oral communication skills, facilitating clear and effective interactions with patrons and team members.
• Team Collaboration: Thrives in a fast-paced team environment, contributing to the collective success of the box office operations.

MINIMUM REQUIREMENTS

• Education: Bachelor’s degree preferred.
• Experience: Minimum of two (2) years in box office/ticketing and customer service preferred.
• Technical Skills: Experience with Tessitura or other ticketing software preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required. Adobe Acrobat experience is a plus. Ability to quickly learn new software programs.
• Work Schedule: Position requires late and irregular working hours, including evenings and weekends, particularly during the opera season. Availability for performance dates is essential.
• Physical Requirements: Ability to sit at a desk for extended periods (up to and over eight hours per day). Ability to communicate effectively using a phone and headset.
• Safety: Must perform the functions of the position in a safe manner.

 

HOW TO APPLY

• Please email resume with cover letter and references to [email protected].
• Include Patron Services Coordinator in the subject line. No phone calls please.

Reports to: Associate Director of Earned Revenue Marketing Manager (Temp)
Work Status: Full-time, Exempt
Compensation:  $60,000 Annual Salary + Benefits

POSITION SUMMARY

The Box Office Sales Manager oversees sales operations, ticketing and retail transactions, customer service, venue relations, and benefit fulfillment. This role plays a key part in driving earned revenue and enhancing the patron experience. The Manager will collaborate closely with the marketing team to support campaign implementation, coordinate promotions, and ensure seamless integration of sales and marketing initiatives. The ideal candidate is a skilled Tessitura user with strong leadership, sales, customer service, and data analysis experience in a performing arts environment. This role will step into ongoing box office and merch operations with expanded retail responsibilities as we move into our new facility.

KEY RESPONSIBILITIES

Position responsibilities include, but are not limited to, the following duties, in addition to other duties as assigned.

Box Office & Ticketing Operations

• Lead the day-to-day management of the box office, ensuring accurate and timely processing of subscriptions, single tickets, group sales, and complimentary admissions.
• Supervise and train sales and box-office staff in customer service, sales, and Tessitura procedures.
• Work with Revenue Operations and consultants to maintain and build performances, packages, and promotions in Tessitura; troubleshoot technical issues as needed.
• Coordinate house scaling, ticket inventory, and access codes in collaboration with marketing and production teams.
• Ensure patron communications and pre-show logistics align with Front of House operations.
• Manage and oversee all aspects of Patron Services.

Sales Management

• Manage retail sales through Shop Opera, including merchandise planning and ordering, inventory oversight, point-of-sale operations, and online store maintenance and fulfillment.
• Assist with management of the Atlanta Opera Film Studio streaming subscription sales.
• As we bring the Molly Blank Center for Opera and the Arts online, manage food and beverage, parking, and other sales related to the new building.
• Oversee additional sales products and patron services benefits as developed and assigned.
• Develop strategies to meet or exceed ticketing and retail sales goals; track and analyze trends to identify new opportunities.
• Provide excellent service to individual and group buyers, donors, and corporate clients.
• Ensure timely and accurate reports and credit card batching.

Marketing & Promotions Collaboration

• Partner with the marketing team to implement promotions, special offers, and audience development initiatives across ticketing and retail platforms.
• Execute coordinated sales campaigns, ensuring timely deployment of offers in Tessitura and clear communication to patrons.
• Share data insights and customer behavior trends to inform segmentation, pricing, and campaign planning.
• Support marketing campaigns with accurate ticketing configurations and promotion tracking.

Administrative & Strategic

• Generate regular reports on sales performance, audience trends, and inventory for leadership and board review.
• Participate in organizational goal setting and contribute to cross-departmental strategies for audience growth.
• Maintain high standards of record-keeping for all transactions, memberships, and sales interactions.
• Stay informed on best practices in arts ticketing, CRM management, and promotional strategies.

Qualifications:

• 3+ years of experience in box office, ticketing, or sales operations within a performing arts or live events setting. Additional experience in hospitality or retail sales management preferred.
• Proficiency in Tessitura or a similar ticketing/CRM system (strongly preferred).
• Experience with point-of-sale and e-commerce platforms; Box office or sales management experience a plus.
• Proven ability to lead sales initiatives and manage customer service teams.
• Excellent organizational, interpersonal, and communication skills.
• Ability to work evenings and weekends during performance periods.
• Commitment to The Atlanta Opera’s mission and a passion for the performing arts.

HOW TO APPLY

• Please email resume with cover letter and references to [email protected].
• Include Sales Manager  in the subject line. No phone calls please.